Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Warranty

  • Our team of specialists will try their best to respond to your service requests in less than 1 hour. If, however, the situation you have encountered requires help from the Admin =Team,= we’ll send the ticket to the person on shift and will write a comment to inform you.

  • Top quality support service

  • Professional Tech Assist Service

  • We provide you with round the clock technical help by using a ultra–fast ticket program built into your Control Panel. You may contact us at any time about any of the programs that come pre–configured on the virtual server, including the desired Linux distribution, the server administration panel and our in–house made Website Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Website Control Panel that is available without charge with your VPS includes an included article base. You can find an assortment of detailed how to tutorials and a variety of step–by–step video courses that demonstrate all the necessary web site maintenance jobs. You can use them by hitting the Help or Video keys in the right side of each Control Panel section.