The presence of the customer and tech support that a cloud hosting company provides will tell you a lot for the services which they provide too. If you are allowed to use just e-mail messages or tickets, you have almost certainly come across some reseller and not the web hosting supplier. If this is the case, you will probably have to wait for a couple of days to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the real hosting company for extra help. If the supplier offers several means of communication with quick response time that are available anytime, they are most likely the top provider, not only a reseller. Which means that you'll reap the benefits of timely assistance and quality support as they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it's always better to have the option to contact your hosting company right away via your favourite method of communication.
24/7 Customer Support in Cloud Hosting
Our cloud hosting plans feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting solutions before you make an order or you're a current client and you have a question or some problem, you'll be able to contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical issues or any troubles which require longer time to investigate and fix. In contrast to many other web hosting providers, our trouble tickets come with a warranted maximum response time of just one hour, which means that whatever your issue is, it will be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated plans that we provide include 24/7 customer and technical support, therefore regardless of what issue you have, you can contact us and we will help you in a timely manner. Our guaranteed answer time for every e-mail message or trouble ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; the actual reply time rarely exceeds 20 min. We also offer phone support with a couple of local numbers internationally and a live chat, so you will be able to get in touch with us and find additional information about our solutions even if you do not have an account yet. We are able to assist you with nearly any question or an issue you may have - payment methods, package features, email configuration, website hosting account settings, and so on. If you employ our services, you will not ever experience an issue where you need to wait for a few days to get a problem resolved like you will have to do with a number of other service providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide includes 24/7 customer and tech support, which means that if you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even weekends and holidays. For your benefit, we offer different methods of communication - phone support with a couple of local numbers internationally, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters as it'll be easier to track what's going on. The maximum warranted response time for all the emails and tickets is 1 hour, however it hardly ever takes that long to get assistance. In case you add the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server from our company, you are able to get in touch with us at any time using different channels and the max time that you'll need to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any basic questions or you would like to know more about our website hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In case you're looking for help with third-party software that you cannot set up or manage effectively, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.