If you've ever had a cloud hosting account in the past or you've dealt with any other type of online service, you probably know from your personal experience that for some things it is better to talk to a live person over the phone instead of exchange support tickets or emails. In order to find out more about a service before you purchase it or in case something small-scale needs to be made, for example, it is really much easier and quicker to get it done real-time. If you're given the option to talk with representatives over the phone, it's also very likely that you are using the services of an actual web hosting supplier, not just a reseller. The type of support that you will get by phone may differ between different suppliers - from very general issues to expert technical support. Generally the majority of providers supply pre-sales assistance and 1st level phone support, while more complex technical matters are managed via electronic mail or tickets.
Phone Support in Cloud Hosting
Since we have live phone support 14 hours every day, you will be able to get in touch with us and consult with one of our customer support representatives to get more info about all of the cloud hosting plans that we offer and ensure that our servers match the system requirements for your websites before you purchase anything. For your convenience, we now have telephone numbers on three different continents so that you can call the one closer to you - in the USA, the UK or Australia. In case you are already a customer, you'll be able to call about general and billing issues, and even about some tech issues. In case the problem is strictly technical or it can take longer time to handle, you should go through our ticketing system, that will allow both you and our technical support crew to monitor the details given by each side.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we provide feature live phone support for 14 hours a day. If you are unsure which package is appropriate for your web sites, you would like to learn more about a plan's specs or you'd like to have any other type of info on our solutions, you're able to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our customer support representatives will assist you. In case you currently own an account, you can contact us about general and sales matters, although we are usually able to assist with numerous tech issues as well. For strictly tech troubles you need to employ our built-in ticketing system where the conversation between you and our tech support team will be in one place, which is the best option when your trouble requires more time to be dealt with or it needs to be escalated to our sysadmins.