If you’ve ever got any enquiries with regard to the hosting service or you face a problem with your websites, you will have to get in touch with the respective hosting company’s help desk support team. It may not make any difference how swiftly they’ll reply when you've got a generic inquiry, but a problem such as an ill-applied app update, for example, may lead to your website becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend a helping hand, the longer the website will be out of order. If you offer goods or services online, any downtime will influence your site in an adverse way and you can lose current or prospective customers. Many web hosting providers, primarily resellers, reply to tickets and emails within 24 hours, but in the digital epoch that’s way too long, since clients will scarcely ever return to a site that isn’t functioning correctly over prolonged time periods.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any support ticket that you open or any email that you write is just one hour, even if you contact us during weekends and legal holidays. Regardless of the nature of your inquiry or problem, we’ll lend a helping hand immediately and will give you the required info to troubleshoot any problem with your websites. The real response time typically doesn’t surpass fifteen to twenty minutes, so you can forget about waiting around for hours to get an issue solved or even worse – waiting around one whole day only to obtain a reply that more info is necessary while nothing’s fixed. We will assist you in no time as we know just how valuable time can be in the dynamic online space. The one-hour reply guarantee applies to any technical or billing question that you might have relating to our cloud hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support staff members are available at all times and they’ll reply to any support ticket that you open through our hosting Control Panel within less than one hour. The response time is guaranteed no matter if you have a general enquiry relating to your semi-dedicated server or you encounter some difficulty and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we will be there to lend you a hand, as we are available 24/7/365 to tackle any billing, general or technical issue. In case you contact us about anything that is within our capabilities, we’ll sort it out before we get back to you, which suggests that you won’t have to wait around for hours or days while the problem lasts. If there’s something that you have to do on your end, we will provide you with the necessary info – what possible solutions to try out, what steps to take, etc.