A live chat is among the many methods of communication provided by some website hosting providers as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a phone call with an agent. What's more, if the trouble that you experience needs some time to be reviewed and resolved, you can do something else meanwhile instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat support service totally free as long as you have web accessibility even if your website hosting provider is based in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all cloud hosting plans that we offer and we are able to assist you with almost everything in real time. If you don't have an account with our company yet, we will be able to provide you with more details about the plans so as to help you to choose the most suitable plan. In case you are a current customer, we're able to assist you with any general or billing matter along with with numerous common tech issues, for example an e-mail address setup in a desktop email client. When you are unable to call us for some reason or you are in some country where we do not have a local phone number, our live chat will be the best choice to contact us. Of course, some issues need more time to examine and test, therefore you will need to open a support ticket to our technicians, however, we will save you time and help you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, which means that if you have any questions regarding our semi-dedicated plans, you can get in touch with our customer care team whenever you need regardless of whether you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and common questions and problems, still we are able to help you with quite a few technical questions too. We can help you choose the right package for your web sites in case you don't have an account yet, we can reply all of the billing questions or concerns you could have or we can help you with installing your new e-mail address on your computer or smartphone - all of this will be done promptly as our live chat service is available all day, each and every day. No matter when you need help, you can talk with an agent and save time and effort.