There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a ticketing system. It is the easiest medium of communication for a number of reasons. In case no client service staff member is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably hit home. Furthermore, you can copy/paste large bits of information without worrying about typing errors, and in case a certain issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in one and the same location, so each party can always see the comments added by the other one. The drawback of using tickets to touch base with your web hosting provider is that they are usually separate from the web hosting platform, which implies that if you have to provide information or to adhere to directions, you will need to use at least two separate admin consoles and this number may grow if you’d like to manage several domain names. On top of that, lots of hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with lots of other web hosting providers, the support ticket system that we’re using with our cloud hosting plans is part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember different log-on credentials, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, if you have an inquiry or experience a difficulty, you can contact our client support team members instantly. Our system features a smart search functionality. This suggests that even if you’ve submitted a multitude of tickets through the years, you will be able to track down the one that you need without much effort. Plus, you can see knowledge base guidelines for dealing with commonly confronted complications.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was developed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account from a single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a question or confront an obstacle, you can touch base with our customer support engineers instantaneously without the need to use some other admin dashboard. You can browse your web files or check various settings within your account while posting a new ticket or reading the response to an older one. If you have a myriad of tickets and you’d like to track down a given one, you can take advantage of the smart search box, which is available in the Help section. We guarantee that you’ll get an answer in no more than 1 hour irrespective of the essence of your question or problem.